La escucha como estrategia para cultivar confianza: la experiencia de Madrid
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To respond to the lack of representation and revitalize the link between citizens and public institutions, different processes of participation have been developed
in recent years. The shared goal has been to deepen democracy with the inclusion of
new voices, at the same time as increasing the effectiveness of public policies, increasing
social welfare. However, when the languages, frameworks and interests of the actors are
different, dialogue becomes difficult and, consequently, the development of mutual trust
is essential. In this context, those initiatives that, although limited, promote meeting and
listening as a basis for collaboration, acquire special relevance. In order to examine how
they work, this article focuses on a specific experience, Madrid Escucha, a project held
at Medialab-Prado in 2017 and 2019, which aimed to sit citizens and public employees
together at the same table to improve the city
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