La consultoría en España ¿consulta o inculcación de principios?

The ISO 9000-2000 standard provides eight quality management principles. They may be used by senior managers as a framework to guide their organizations towards improved performance. The article analyzes the way the specialized consultants implementing the norm enable their costumers to assume the principles. It had been found that the better a consultant transmits the spirit of the norm, the better for himself and for their clients as well. In fact, the consultancy will get a higher recommendation degree; ant the organization will get more benefits ​
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