Creating and developing the actor-network for a car manufacturing firm's mobility services
dc.contributor.author
dc.date.accessioned
2024-01-17T12:25:25Z
dc.date.available
2024-01-17T12:25:25Z
dc.date.issued
2021-12-24
dc.identifier.issn
1744-2370
dc.identifier.uri
dc.description.abstract
Changes in urban travel behaviour, customer perception of car ownership, and government policies support the rise of mobility services. Car manufacturing firms have joined this new service ecosystem, which is complex in nature and requires collaboration between several actors. Scholars have explored these mobility services, but knowledge about how a firm initiates and expands its mobility service network, and how the activities of the different actors are deployed within it, is still limited. Hence, this study aims to shed light on how a car manufacturing firm creates and develops its mobility service network, and to define the key actors and their activities in it. The actor-network theory framework and the document analysis theory are used to interpret the empirical observations and generate the empirical evidence, respectively. The findings reveal the evaluative process of the mobility service network and who the actors who join the network by offering their core business services are. The study concludes by presenting a new actor category, namely co-branding actors
dc.format.extent
30 p.
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application/pdf
dc.language.iso
eng
dc.publisher
Inderscience
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Versió postprint del document publicat a: https://doi.org/10.1504/IJSOM.2021.120055
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© International Journal of Services and Operations Management, 2021, vol. 40, núm. 4, p. 534-563
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Articles publicats (D-OGEDP)
dc.rights
Tots els drets reservats
dc.source
Kukkamalla, Prasanna Kumar Martinsuo, Miia Bikfalvi, Andrea Arbussà i Reixach, Anna 2021 Creating and developing the actor-network for a car manufacturing firm's mobility services International Journal of Services and Operations Management 40 4 534 563
dc.title
Creating and developing the actor-network for a car manufacturing firm's mobility services
dc.type
info:eu-repo/semantics/article
dc.rights.accessRights
info:eu-repo/semantics/openAccess
dc.type.version
info:eu-repo/semantics/acceptedVersion
dc.identifier.doi
dc.identifier.idgrec
030864
dc.type.peerreviewed
peer-reviewed
dc.identifier.eissn
1744-2389