La digitalització de l'administració pública : Èmfasi en el procediment administratiu i l’impacte en la organització de l’administració pública i l’administrat
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This work tries to make an analysis of the changes that the public administration has experienced in the inclusion of digital tools and systems in its organization and operation, during the last 20 years. For that reason, the work focuses on the process of digital evolution or digitalization of the public sector, making a special reference to how this circumstance affects citizens in their relationships with the different public administrations.
With this aim, the work analyses legislatives variations and changes that have been carried out to adapt the public sector into the new digital administration, at a different community, state, regional and local levels. With regard to administration-citizen relations, the treatment of the citizen is addressed from a legal and social point of view, emphasizing what typology of rights should correspond to the citizen into this new digital side of the public administration
Such effort will finally serve to make a practical assessment of the current digitalization state of public administration and, also, find out what benefits and opportunities this drastic change brings to the relationship with its citizens