L’impacte de les pràctiques de qualitat i mediambientals en el sector de l’hostaleria

Oliveras Villanueva, Marc
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Tourism is one of the drivers of our economy. The importance of this sector, the high competition and the current crisis caused by Covid19 surfaced the need for the operators to gain competitive advantages. Therefore, an in-depth analysis about various practices that can be brought to them is needed. Tourism sector is mainly composed by subsectors of hotels and restaurants. That’s why, through a survey of 583 hotel and restaurant managers from Madrid and Catalunya and, along with the extension of this survey to 148 hotel managers in Catalonia, the study of the effects of the implementation of service quality and environmental practices is carried out. The first article, based on an empiric methodology, obtains results that indicates a positive impact of the application of service quality practices on the quality service and the firm performance. The second article presents the state of the art about quality service and environmental practices in the hospitality sector. Finally, the third article, based on an empirical methodology, a positive correlation is obtained between environmental and service quality practices. In addition, the positive impact on competitiveness and financial results is demonstrated, particularly in hotel companies. Therefore, it is proposed to the managers of hotel companies the implementation of this type of practice to improve the firm performance and its impact on the environment. In the academic field, it is proposed that in the future investigations about business management and results, the effect of environmental practices should be considered. And, on the area of policymakers, it is proposed to implement policies that encourage the implementation of these types of practices. Finally, new lines of research can be opened up in order to apply the same empirical model in different territories and sectors, since the geographical limitation is the main one in the study ​
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