La satisfacció amb l’atenció infermera dels acompanyants dels usuaris del servei d’urgències: projecte de recerca finalitzat

Abstract

Introduction: To know the satisfaction among the patients’ companion in the emergency service in order to know how it really works. In this way, the assistance to the patients, their companions and even, the professionals can be improve. Aims: To describe the level of satisfaction among the users’ companions of the emergency service and find the relationship between the sociodemographic variables of the companions and their satisfaction. Methodology: An analytic descriptive survey that took place in the emergency service in Figueres Hospital (Girona). A sample of advisability was carried out for two weeks. The sociodemographic variables of the users’ companions, the information about the time of the stay in the service and the gender of the professional who assisted them were studied. The Consumer Emergency Care Satisfaction Scale (CECSS) survey validated by the Spanish population. Results: They did 72 surveys. The average of age was 58,0 years old (DE=13,7), 75% were women. The average score of satisfaction was 64,6 points (DE=6,3). The age of the survey respondent and the time of the stay in the service were two variables associated with the satisfaction, observing at older age [p=-0,242] and, less time of stay in the emergency service [-0,243] the level of satisfaction is higher. Conclusion: The level of satisfaction of the companions in the emergency service has been satisfactory. The factors related to the satisfaction have been the age of the respondent and the time of the stay in the service