DUGiDocsThe adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
dc.contributor.author
dc.date.accessioned
2019-09-06T11:12:50Z
dc.date.available
2019-09-06T11:12:50Z
dc.date.issued
2015-03-01
dc.identifier.issn
1862-8516
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dc.description
First Online Published: 03 December 2013
dc.description.abstract
The main objective of this study is to examine the motivations for adopting quality practices and their impact on the performance of travel agencies. The results are based on 448 personal surveys that were administered by travel agency managers. Structural equation modelling was used to conclude that the adoption of quality practices significantly impacts the competitiveness and financial performance of travel agencies. Therefore, the results of this paper suggest that being proactive about quality issues can confer significant benefits to travel agencies. These benefits can make the difference between survival and failure in a highly competitive sector
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application/pdf
dc.language.iso
eng
dc.publisher
Elsevier
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Versió postprint del document publicat a: https://doi.org/10.1007/s11628-013-0218-6
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© Service Business, 2013, vol. 9, núm. 1, p. 57-75
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Articles publicats (D-OGEDP)
dc.rights
Tots els drets reservats
dc.title
The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
dc.type
info:eu-repo/semantics/article
dc.rights.accessRights
info:eu-repo/semantics/openAccess
dc.type.version
info:eu-repo/semantics/acceptedVersion
dc.identifier.doi
dc.identifier.idgrec
022735
dc.type.peerreviewed
peer-reviewed
dc.identifier.eissn
1862-8508