Validity of TQM Self‐Assessment Model: Opening the EFQM White‐box
dc.contributor.author
dc.date.accessioned
2017-10-04T06:28:29Z
dc.date.available
2017-10-04T06:28:29Z
dc.date.issued
2013
dc.identifier.isbn
978-84-9860-851-9
dc.identifier.uri
dc.description.abstract
The internal validity of the EFQM self‐assessment model, a descriptivecausal
or theoretical model —in other words, a white‐box model—, is
analysed in this article. The main finding of the article is that the EFQM
model enjoys robust internal validity, despite the fact that there exist
relationships among some of its enablers and results that fail to reach a
suitable level of validity. These findings coincide with the conclusions
drawn from studies carried out previously for the Malcom Baldrige
model. The conclusions drawn in the article may be of interest both for
academic and professional spheres of activity
dc.format.mimetype
application/pdf
dc.language.iso
eng
dc.publisher
Universidad del País Vasco. Servicio de publicaciones
dc.relation.isformatof
Reproducció digital d'un capítol del llibre publicat a https://web-argitalpena.adm.ehu.es/listaproductos.asp?IdProducts=UWLGEC8519&titulo=Shedding%20light%20on%20TQM:%20some%20research%20findings
dc.relation.ispartof
© Heras‐Saizarbitoria, Iñaki (Ed.) (2013). Shedding light on TQM: Some research findings, p. 22-46
dc.relation.ispartofseries
Llibres / Capítols de LLibre (D-OGEDP)
dc.rights
Tots els drets reservats
dc.subject
dc.title
Validity of TQM Self‐Assessment Model: Opening the EFQM White‐box
dc.type
info:eu-repo/semantics/bookPart
dc.rights.accessRights
info:eu-repo/semantics/openAccess
dc.type.version
info:eu-repo/semantics/publishedVersion
dc.identifier.idgrec
018565