Accessible tourism: an integrated model of the behaviour of tourists with disabilities in a destination

People with disabilities face a series of constraints when visiting a tourism destination. These constraints have a disproportionate effect on their behaviour compared to those without disabilities. The first article of this thesis aims to study these constraints by providing a measurement scale. In the second article, perceived value of accessibility, satisfaction and loyalty behavioural components are investigated in the context of a religious destination. In the third article, the theoretical model sets out the effects of the most important perceived constraints on the behaviour of tourists with disabilities. Results show tourism constraints have a negative effect on the perceived value of accessibility, and on loyalty. The general contribution of this thesis is the creation of a behavioural model for tourists with disabilities in a destination. Any destination or manager focusing on this market segment must consider all these behavioural factors, and prioritize eliminating, or at least minimising, these constraints ​
​L'accés als continguts d'aquesta tesi queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons: