Los sistemas de información en el sector hotelero: un modelo de éxito

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This thesis includes a review of how the information technology is used at present in the hotels, as well as the functionality expected from the hotels information systems. We compare these systems characteristics with other information systems used in other sectors, especially with the ERP. A theoretical model is constructed and validated through an empirical study in which structural equations, SEM, are used employing Spanish hotels as study population. This model depicts the effects of the characteristics, use and satisfaction of the information system on the hotel efficiency and service. Some of the conclusions are what the benefits of the use of the information technologies in the hotels are and the factors that should be borne in mind in their adoption. Finally the analysis result of the model provides an overview of this systems impact on the hotels.      ​
​L'accés als continguts d'aquesta tesi queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons: http://creativecommons.org/licenses/by-nc-sa/3.0/es/