Browsing by Author "Alonso Almeida, Mar"
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Difusión de las memorias de sostenibilidad en Latinoamérica: análisis territorial y sectorial = The use of sustainability reporting in Latin America: territorial and sectorial analysis = Difusão das memórias de sustentabilidade na América Latina: análise territorial e sectorial

Is It Possible to Retain Customer Loyalty When a Service Has Failed?

The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies

Social Accountability 8000 standard certification: analysis of worldwide diffusion

A Fresh Approach to Context Influence, Development and Performance in Environmental Management